Privacy Policy

Who we are

WTTO (WelcomeToTheOverground) is an independent music, events and media company based in London, United Kingdom. We are the data controller for the information described in this policy. For anything to do with your data, email wtto.global@gmail.com.

What we collect

• Contact details you type into our forms: your name, email address, phone or WhatsApp number and your social handles.
• Details of your enquiry or project: event and booking requests, creative briefs, dates, budget and any notes you send us.
• Submissions from artists and creatives: your music and portfolio links, biography and release information.
• Order details when you buy merchandise: the items and sizes you choose and the delivery address you give us.
• Basic technical data such as which pages are visited, used only to keep the site working and to see what people read.

How we use it

• To reply to your enquiry and take a project or booking forward.
• To review artist, creative and media submissions.
• To process, pack and deliver merchandise orders.
• To send you updates you have asked for, such as event and release announcements. You can ask us to stop at any time.
• To keep the records we need for accounting and tax.

Payments

Card payments are handled by our payment provider. We never see or store your full card details. If you pay by bank transfer we keep the reference and the amount so we can match your payment to your order.

Who we share it with

We share information only with the providers who help us run the business, for example our payment provider, our website and email hosting, and the couriers who deliver your order. We do not sell or rent your personal information to anyone, and we do not pass it on for other people's marketing.

How long we keep it

Enquiries and project records are kept for as long as we need them to work with you, and for a reasonable period afterwards. Merchandise order records are kept for six years to meet UK accounting requirements. If you ask us to delete your information and we are not required to keep it, we will delete it.

Your rights

Under UK data protection law you can ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Email wtto.global@gmail.com and we will respond within one month. If you are not happy with our response you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies and analytics

This site uses the cookies needed to make it work, plus basic analytics so we can see which pages are read. We do not use cookies to build advertising profiles or to follow you around the internet.

Changes to this policy

If we change how we handle your information we will update this page. The date below shows when it was last reviewed.